REFUND POLICY

We are committed to providing each customer with exceptional service so we offer a very generous refund policy on all of our programs.

Ecom Academy Accelerator Program
We offer a generous 90 day money back guarantee for customers who have purchased the Accelerator Program. If the program does help you build a business that exceeds in sales the cost of what you paid for the program within 90 days we will perform a free audit of your business and schedule a 1-1 call to help you get back on track. If you are still not satisfied after this and 90 days haven't passed since the date of purchase we will refund you in full minus any bonuses you have claimed, this includes; Debutify subscription at $348, Ecom Toolkit at $297, Proven Product Research Program at $197, Dropispy subscription at $359. Customers wishing to refund their purchase must email our support team via support@ecomacademy.zendesk.com within 90 days of their purchase date. Refund requests raised through any other means cannot be actioned until raised through an email. 

Ecom Academy Mentorship Program:
We offer a generous 90 day money back guarantee for customers who have purchased the Mentorship Program. Customers wishing to refund their purchase must email our support team via support@ecomacademy.zendesk.com within 90 days of their purchase date. Refund requests raised through any other means cannot be actioned until raised through an email. Due to the nature of this product and accessibility immediately upon purchase your refund will be prorated in accordance to it's consumption; Each call attended will be charged full price at $297/hr, every bonus received will be reduced from the refund also due to it's immediate availability upon purchase. This includes; Dropispy subscription at $359, Debutify Subscription at $350, Ecom Toolkit at $297, Proven Product Research Program at $197, Apple AirPods (if posted) at $300.

Ecom Academy 20 Copy & Paste Winners
We offer a generous 30 day money back guarantee for customers who have purchased the 20 Copy & Paste Winners program. If for any reason you are unhappy with your purchase all refund requests must be emailed to our support team via support@ecomacademy.zendesk.com within 30 days of their purchase date. Due to the nature of this product, once access has been accepted to the Google Doc all refund requests will be void.

Ecom Academy Product Research Program
We offer a generous 30 day money back guarantee for customers who have purchased the Product Research Program. If for any reason you are unhappy with your purchase all refund requests must be emailed to our support team via support@ecomacademy.zendesk.com within 30 days of their purchase date. Due to the nature of this product, once access has been accepted to the "Product Research Checklist" all refund requests will be void.

Ecom Academy Program
We offer a generous 30 day money back guarantee for customers who have purchased the Ecom Academy Program. If for any reason you are unhappy with your purchase all refund requests must be emailed to our support team via support@ecomacademy.zendesk.com within 30 days of their purchase date.

Subscription Products: 
For our subscription products such as the Ecom Academy Members Group we will abide by the Consumer Rights procedure of the UK, which entitle the consumer to a 14 day cooling off period from the start date of the subscription, however this right is waived as soon as the product or service purchased has been streamed or downloaded.

You can cancel your group subscription at any time from any future billing. Any cancellation request or refund request must come in through an email to our support email - support@ecomacademy.zendesk.com 7-days before your next rebill is due. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. In addition to this, any cancellation requests received after a payment has been taken cannot be refunded. 

Please email support@ecomacademy.zendesk.com for answers to any queries.